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Cannot access my account

OHFFS
Great Neighbour / Super Voisin

Major issues today.  I recently changed the credit card I was using for automatic payments.  Got a message from Public Mobile that payment did not go thru.  Tried logging in to my account.  Login didn't like either the email I used or both (I haven't used this website since I signed up years ago).  Tried "Forgot email" & "Forgot Password" after which I was supposed to receive a one time code - never showed up.  Multiple attempts all resulted in no code being sent.  I was able set up a new Eversafe login, which works for Community, but I still cannot access my account.  When I click on "My Account" I just get taken to the Public Mobile home page.  What am I doing wrong?

I just want to change my payment method, but I still cannot get into my account no matter what I do.  I guess my only option is to open a brand new account since I am unable to access my current plan.

2 REPLIES 2

OHFFS
Great Neighbour / Super Voisin

Got it sorted using the app.  Should have tried that first.

hTideGnow
Mayor / Maire

hi @OHFFS 

ask PM support agent to help to sort out the login issue.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

For payment and resume service, if you do not want to wait, buy a voucher from Shoppers Drug Mart or London Drug or gas station and load the voucher using *611 on the phone

 

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