Cannot Make Outgoing Calls

[Rick4290]

All paid up, mid-month, and today I can's make any outgoing calls.  Tried removing/reinstalling sim card, and restarting, still no outgoing calls.  What should I do?

[Catherine88]

I'm in the exact same boat! I was able to receive a call but cannot make any outgoing calls or check my voicemail which is frustrating. Double checked and again I'm all paid up in the middle of my service month. So thankful I checked this forum. Fingers crossed it comes back ASAP as this is a serious inconvenience for so many of us.

[eddieO]

@Rick4290 TELUS is aware and working on it as I think it's also affecting their other brands (TELUS and Koodo) so hopefully very soon but with these kinds of outages it's hard to have an ETA

[Rick4290]

Thank you so much!  Will just hope they correct this soon!

[eddieO · Accepted solution]

@Rick4290 

It looks like Public Mobile is experiencing an outage in western Canada (BC, AB, and SK). It seems to be voice calls going out as several have reported being able to to receive calls, text and data has been working. Hopefully they’ll have this fixed quickly. 

For a look at the outage map:
https://istheservicedowncanada.com/status/telus/map