Cancellation of contract

[MiraZh]

Hello,

my son has a public mobile number.

I would like to close a contract for his number

[Rastin]

If you're planning to keep the number and port it to another provider you should do it before your payment period runs out. I don't know how long they hold your number before they release it. If you just port it to another provider it will automatically cancel your PM plan

[hTideGnow]

hi @MiraZh if you can  login My Account, go to Payment, Manage Subscription and turn off Subscribed to turn off automatic payment 

if you cannot login My Account, then just submit ticket by direct message :  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

Hello @MiraZh 

You need to log into his account and turn off auto payment. That will close it. If you're unable to, please create a ticket and contact customer service.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.