Canceling

[Lily23]

If I don't get my sim card and don't activate it, will I still get charged? I have been billed for my first month and my sim card hasn't arrived yet. It seems like it is very hard to contact a person for help. Is there a number I can call?

[Immune]

No worries - you should not be charged until you activate the SIM card. You could skip the  frustration by activating by e-sim . For help you can always contact Customer service by messaging -----Mobile customer support agent.  https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

[Dunkman]

@Lily23 

When did you actually order the SIM card?

Before the Canada post strike, PM was using mostly Canada Post.  It usually took up to 10 business days to arrive. 

With the strike, PM has changed delivery carriers. 

Here is some more information:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-Canada-Post-Strike-amp-S...

[Handy1]

@Lily23  No sorry no number to call everything done online , but if you wish to cancel and haven’t activated yet then just 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Lily23 

they charged you but the cycle won't start until you start using it.  So, you won't got charged a 2nd month any time soon

For the sim card and activation, when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new