Cancel the subscription

[Antonela]

Hi, 

Can anyone help me get out of the subscription with Public Mobile?

I started creating an account - chose the plan- asked for SIM card to be shipped -haven't received it, it will take 2 weeks to be shipped.

In the meantime I changed my mind as other providers offer internet packages as well.

So I want to get out of Public mobile asap and stop the future payments. The credit card was charged one time.

However, because the activation is not completed, I can follow the steps they recommend to Cancel the subscription.

Has anyone experienced the same problem?

Thank you in advance for any guidance.

Antonela

[Rockin_Ronnie_]

Sorry for delay getting back to you. Confusing way to communicate with P/M .Thanks for your info.

[hTideGnow]

hi @Rockin_Ronnie_ they usually reply within. the day, usually within 2 to 4 hours.  Check the community inbox again 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply still, message them again 

[Rockin_Ronnie_]

Hi  I have the same problem with Public Mobile, I paid for my subscription Oct.29 and paid $5 Dollars for Sim Card, I still haven't received Sim Card and can't complete connection to phone. I have sent P/B 3 different tickets informing them of this. Very poor communications thus probably poor service as well.  

[Chardrons]

I have same problem 

[Dell70]

My advice dispute transaction with credit card company 

[Dell70]

I have same problem 

[Antonela]

- account has been created but not completed, as the SIM card was not shipped

- can log in but there is no Payment section due the incomplete status of it

- yes, payment is showing on my credit card. That's why I want to cancel to make sure it's not being charged going forward

[Antonela]

The physical SIM is expected on April 9, it's taking way too long.

Thanks for the advice.

[Antonela]

Much appreciated, honestly, such a relief to get a human to reply back!

I have followed your advice and opened a ticket with an agent. Will wait for the reply.

Regards, thanks again

[Yummy]

- Did you create an account?
-- Can you log in into it?
- Did you get charged for service?

[hTideGnow]

HI @Antonela 

was it an esim activation or physical sim?

support agent can help to finalize the activation so you don't have to cancel it, or help you to get it refunded

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437      

[fixin · Accepted solution]

@Antonela - Please contact CS_Agent to cancel your PM account:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages