if you port your cureent number to new provider, your PM acct is automatically deactivated. Otherwise, log in to your account and disable Subscribed. Your account will deactivate after 90 days of Suspension.
added info...you can also disable Autopay by dialing 611 with your cellphone. You will need to know your PM pin number to complete this process.
sorry, we are just customers here like you.
To "cancel" the service, you have to do it yourself. You can either port out your number to another provider and your account will be closed upon successful port out of the number
Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed
To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:
- If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove - Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
