Cancel payment

[Loupre]

Hello, I would like to cancel a payment for my vacation period and haven't used any service during that

[Priority]

Since Public Mobile is a Pre-Paid provider you are not Subject to any sort of refund for the days you didn't use unfortunately.

Public Mobile considers it your responsibility to Suspend Services or Turn off Auto-Pay when you don't want to use your line.

[maple_leaf]

Hello @Loupre , Per above, some additional information is contained in an older post with regard to a vacation suspension query: https://productioncommunity.publicmobile.ca/t5/Get-Support/vacation-suspension/m-p/988708#M687046

Hope this is helpful.

[hTideGnow]

HI@Loupre 

sorry, you cannot do that.  You can cancel it ahead of time but not after.  PM is prepaid and won't refund just because you didn't use it

like home cable, you cannot say you have gone vacation, didn't watch tv and ask for refund

[Handy1]

@Loupre  You can can turn off auto pay . Just don’t let account stay suspended more than 90 days or it’s gone .

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

*611