Cancel my plan

[Krystallin]

I purchased a mobile plan on the Public Mobile website, but I haven't activated it. Now I don't want to proceed with it. How can I cancel the plan? Who should I contact?  I don't find any contact number. 

[BKNS27]

@Krystallin 

You need to complete your activation of your account and SIM on the PM app. You can’t activate on the PM website. You need to complete the final activation on the PM app. If you didn’t complete the activation on the app…you don’t have an activated account/SIM and you were not charge.

There isn’t an plan/account to cancel.

[hTideGnow]

hi @Krystallin 

if the plan was not activated and not used yet, then yes, PM support ageent can help and cancel and provide refund

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

you can ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage