03-08-2024 09:29 AM
Since I have requested to cancel an add on, was charged for it & which does not work I have not heard from Public Mobile.
What is the process to cancel & request the refund? I have been in contact with them 7 days out of the 15 day package & have not had the service. Besides that , it has interfered with my vacation & been a total inconvenience. But since I requested the refund they have gone silent.
I’ve always promoted Public Mobile & have been a member for over 5 years.
I find the community approach to resolving problems a big hassle. I was given a phone number to call but since I cannot access the phone service I paid for I cannot make a phone call.
03-08-2024 09:38 AM
HI @emcraig2007
PM is a prepaid carrier and usually do not provide refund. But for an add-on that not work, they might give you back the credit on your account.
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437