Cancel US data Roaming package

[Tranius89]

I purchased the US data roaming package for a day trip tomorrow. I no longer need to go on this trip, so is it possible to cancel this add-on and get a refund?

[Tranius89]

Thank you,

I used the chatbot and eventually was able to submit a ticket. I had a hard time choosing the appropriate options because none of them were quite related to my issue, so I will explain the situation when I am contacted by a customer service agent. Appreciate your help!

[hTideGnow]

HI @Tranius89   there is a chance that they might give you back the credit to your account.  Please open ticket with PM CS agent and ask them

[Dunkman]

@Tranius89 

Since Public mobile is prepaid, in general, there are no refunds.  Some customer service agents may credit your account the value of the add on though.  

[RossN · Accepted solution]

@Tranius89 

hi you  need to contact a customer service agent to ask for a credit or refund 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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