Cancel SIM order

[AndreaNew]

I’ve ordered a SIM card but I’m wondering if I can switch to an eSIM and cancel the physical SIM order? 

[CSA_PM]

Hi  there! 

Unfortunately if a simcard was ordered it cannot be activated with esim. It can be changed after .  

[AndreaNew]

A new activation, just today. 

[CSA_PM]

Hi there . Is your account new activation? or you are an existing customer?

[Chalupa_Batman]

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@AndreaNew wrote:

I’ve ordered a SIM card but I’m wondering if I can switch to an eSIM and cancel the physical SIM order? 

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Hello @AndreaNew 

Since you've already ordered the physical SIM card, you will have to reach out to a CS Agent to be able to change it to an eSIM instead. Here's how.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[eddieO]

@AndreaNew probably would depend on when you ordered the SIM card, if it was just today you could probably cancel the order but if it was before today there's a good chance it's already been mailed out. Best to contact a customer support agent as they should be able to confirm. Use the link that was shared by slusagm.

[slusagm]

You can try, but likely you have to activate to physical sim first.  But check with PM 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage