Canada Wide Calling Not Working

[spg1]

My Canada Wide Calling is not working; Plan includes it; Customer of Public Mobile for years; tried with and without the 1 at front. Account is fine. How do I get this fixed? Also Eversafe is a disaster!!!!

[will13am]

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@spg1 wrote:

That I dont have any minutes left. I tried restarting my phone but no joy.

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If you are on the limited use $15 plan and have no minutes left, you will need to buy more minutes.  

[esjliv]

@spg1  Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• move your sim card to another phone to see if services works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

Check for outages in your area:

• https://www.telus.com/en/on/outages
• https://istheservicedowncanada.com/status/telus
• https://downdetector.ca/status/telus/map/ 

[hTideGnow]

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@spg1 wrote:

That I dont have any minutes left. I tried restarting my phone but no joy.

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HI @spg1 

you don't have any minutes left? or you still do?

if you are on $15 plan and no more outbound minutes, that that explains

[JRod]

@spg1 

I would try resetting your network settings in case that fixes it but if not I feel like it’s something support will have to fix on their end. This is assuming your plan is unlimited minutes and not limited like the $15 plan.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[spg1]

That I dont have any minutes left. I tried restarting my phone but no joy.

[Handy1]

@spg1  reboot the phone or can you try the SIM card Ina mother phone to test ?but if you need support here’s the link to them 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[JRod]

@spg1 

Sorry to hear you are having trouble making calls. When you make these calls what exactly is the error that you receive or hear? Do local calls work at all? Can you try your sim in another device to see if that works? 

You could try resetting your network settings and then rebooting your device, but do know that this will erase all WiFi networks that are saved on your device currently. 

[hTideGnow]

HI @spg1 

you tried reboot your phone? what error you got when you make the call?

try your sim in another phone.  If issue persists, please submit ticket with agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437