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URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

Great Neighbour / Super Voisin

I've been struggling to switch my phone number from my lost phone to a new phone but just discovered that in order to switch, I need to provide a text code. Hmmm...pretty hard to do if I don't have my lost phone.

So, I tried to use the voicemail option instead. I do receive a voicemail, but the code provided is cut off and barely audible. I am able to hear only the last 3-4 digits. I made about 10 attempts hoping it would be clear in one of them. Never. ALL of the voicemails are cut off. They all come from this number 833-988-3838. So, I tried calling, but there's a strange message, then it hangs up.

Since there is no third option when I click Resend Code - i.e. to send an email as some people are suggesting here - how do I get access to my account to configure a new sim card and/or switch to another network provider?

This is urgent because this is my business line. I cannot lose this number because it's on all my business cards, website, social media, etc.


It's also bizarre that I have to set up a new community account just to ask for help.


@Signme_Uplease  forgot to mention when your talking to support  let them know that you had to create a new community ID and they. And they can get  your old community  ID back for you .

Mayor / Maire


Your last option is to contact a CS_Agent by private messaging at: 

@Signme_Uplease  Support should reply with in the hour , just keep an eye on your community in box for their response 

add or you can use this link to it after you have submitted ticket

Great Neighbour / Super Voisin

Thanks so much for your quick reply. 🙂

Mayor / Maire

@Signme_Uplease  Please submit ticket with support 

send a  private message   To CS_Agents click          

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