Canada—US Data/calls

[Gizmodan]

Hi, I recently started the CAN-US $34 for 50GB with CAN-US calls and I was under the impression that I could use the data in the US. I’m in the US right now and it’s not connecting to any network and asked by if I want to get a roaming add-on. Any help is appreciated. 

[Gizmodan]

Thanks for the quick replies guys. Really appreciate it! 

[softech]

@Gizmodan 

With a Canada-US plan, you can use the data in US just like in Canada (No additional US addon needed)  So, it is just a network/device setup issue. Should be able to get it working quickly

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

[Handy1 · Accepted solution]

@Gizmodan  Set phone to 4G/LTE  not 5G and connect to T mobile or AT&T . Also ensure you have data  roaming turned on in phone settings 

[hTideGnow]

HI @Gizmodan 

yes, you can definitely use the service in US

make sure your Roaming data is enabled on your phone

and try connect to AT&T or T-Mobile, you need to connect to one of them for the service to work