Canada Talk

[Wilmarryme]

Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.

[cavemantoronto]

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@Wilmarryme wrote:

Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.

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What is the error?  Do you have calls included in your plan or is it an only fata plan?

[PAULRANG18]

You must have available funds in your account to pay for any add on. Then you must purchase the add on.

[geopublic]

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@Wilmarryme wrote:

Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.

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@Wilmarryme  Go into your selfserve account. If you see the 500 minutes counter on the first page under addons then you should be able to call. If it's not listed in your selfserve then you have used the minutes up or you need to add the addon to your account.

[popping]

@Wilmarryme 

If you have $5 available fund in your account, next step is to bug the $5 500 minutes add-on now.  Check for the minutes usage lines to confirm your purchase.

I have a 100 minutes plan and the $5 500 minutes add-on.  I have not used any add-on minutes and I used 55 minutes out of my 100 minutes for the current cycle.

• Data & Add-Ons	Amount Used
  100 Minutes Canada-Wide Talk	55  /  100 MIN
  1GB Promo	102.004  /  1024 MB
  250 MB at 3G speed	70.137  /  250 MB
  500 min Canada-Wide Long Distance	0  /  500 MIN

[Triguy]

It is a two step process for add-ons.  You need to purchase and add it to your account.

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

[ChuckYeah]

@Wilmarryme Purchasing an add on is a two step process. When you put the $5 in, if you didn't follow up with a purchase, the $5 just stayed as an account balance, which may have been used by now.