@magical
When you say you've switched plans a few times now and the correct one doesn't show, do you mean you've made repeated plan changes on an immediate basis?
If so, it's possible you have been charged a full cycle each time.
Check your credit card statement to see if there are multiple charges for the desired plan amount. If so, contact the customer support agents and have them refund all but one since the terrible caching of their self-serve site should not be your problem.
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
