Can’t transfer number?

[Cherilyn1]

 

Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with my nickname although the nickname was unavailable. 

 

 

[Handy1]

@Cherilyn1  yes that could cause issues too as PM does not support Apple Watch you can only Bluetooth it to phone here 

[Cherilyn1]

I’m on hold now. I’m going to try to reinstall the app and try that because it won’t let me go back in it. I’m changing my plan with bell too, because it’s a number share plan I have with my watch and phone. That may be the issue?

[Cherilyn1]

No I don’t think I Tried to activate more than once. I tried to submit a ticket but it wouldn’t let me pick a nickname therefore I couldn’t proceed with that

[BKNS27]

@Cherilyn1 

Please note that PM doesn’t work on your Apple Watch.

Enter your number on the link to see if your number can be ported:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do 

[hTideGnow]

hi @Cherilyn1 

did you try to activate more than once, like it had error amd you returned and activate a second time?  Check with PM agent and see if the number already submitted for porting for whatever reason, they can release that lock

 please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Cherilyn1  Can you scroll back in the app and not give the IMEI see if that helps . I’ve gone ahead and sent you the porting team number also just incase they will be needed . You can also try to uninstalling the app restart your phone re install the app and try again 

[Cherilyn1]

Yes everything is still active with bell. I didn’t realize I could’ve checked to see if it could be ported. It’s telling me it can’t be. Any idea why that could be? Doesn’t make sense

[Handy1]

@Cherilyn1 it’s bell number so it should be able to but here 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

[Cherilyn1]

How do I check to see if the number can be ported? It prompted me for the IMEI # so I gave it 

[Handy1]

@Cherilyn1  Are you using the IMEI ? You can ignore it it’s not needed . But you can also check if number can be ported first . Also is your old providers number still active ? @Cherilyn1  It needs to be to port number 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

also here direct link for support should they be needed 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437