Can't sign in to My Account

[Shenyi]

Hello,

I have used xxxxxxxx  to reset password, and it said Success (see below). But when I go to My account using the new password, it didn't work.

Could you please help ASAP as i need my phone to access my work. 

Regards,

Shenyi

Edit by Dunkman: removed personal information

[donnyr]

Just FYI, I have got the same experience trying to log in tonight. also subbed a ticket.

EDIT: verification code never sent by email, had to use phone number.

[Shenyi]

thank you. submitted a ticket. 😀

[softech]

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@Shenyi wrote:

Thank you. I have tried all those suggestions but I still get the same error message. 

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@Shenyi  so, you tried Incognito mode or a different browser and then use the latest password you set  to login?

If that is the case, you will have to open ticket with PM support.  Since you cannot login to My Account , this is how you would hope ticket for this situation:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Alexandf]

@Shenyi 

open ticket with PM support

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Shenyi]

Thank you. I have tried all those suggestions but I still get the same error message. 

[Alexandf]

@Shenyi 

you might have picked the wrong solution!!  take advice from last post

[computergeek541]

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@Shenyi wrote:

Thank you. I also exceeded max login attempts. Do I have to wait three hours to retry?

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There is no wait time. The lockout is for that browsing session. Clear your cookieds and close the broweser. Open the browser and try again.

[softech]

@Shenyi   you don't.  The 3 hours limit is no longer there

Did you try using Incognito mode?  or you try to use another browser?  Try that with the new password you have just reset.

[Shenyi]

Thank you. I also exceeded max login attempts. Do I have to wait three hours to retry?

[dust2dust]

Try a different browser or device or use private mode. The site can be flaky.

[Dunkman · Accepted solution]

@Shenyi 

The self service account is finicky.  

Try to login in using a different webbrowser, clear cache or incognito mode.  Or try a different device.  

P.S. I will remove some of your personal information from this public forum