Can’t see my subscription

[Ashley92]

Ive been a public mobile customer since before the new account registration. Went on the website for the first time yesterday since the new accounts and managed to get myself an account but it doesn’t seem to have registered correctly because I can’t see subscription and the account doesn’t seem to be linked to my phone plan at all.  

[Yummy]

When you log in to your real account, you should definitely see what plan do you have:

Sometimes help to try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[BKNS27]

@Ashley92 

I am assuming you registered to the Eversafe ID for the first time.

If you can go into your account then the phone number was link to the Eversafe ID because it would have sent you the 2FA code to your phone.

Your subscription will be in the Payment section showing you amount of your subscription and the top-up amount.

[Dunkman]

@Ashley92 

More details would be helpful. Did you have to create a new community user id?  Did you need to pay for another new account?  What do you see in your new account?  

The website does have caching issues.  Maybe try to login with a different web browser, clear cache or incognito mode.  

[Phil_Adelphus]

@Ashley92  It sounds like you may have set up a second account.  Did you have to pay again?  Maybe it would be best to contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You'll need to keep checking back to your inbox via the community for a reply (either an envelope top right or click on your avatar and go to "messages").