Can't reset password via email

[cabcabsboss]

I no longer have access to my email account. HOW can I get the email and password reset?

[iron]

Looks like I don't have the cred to make a thread

[GinYVR]

Hi @iron You might want to start your own thread.. also instead of tagging the Moderator_Team.. send them a message instead by clicking on the Envelope icon on the top right hand corner.

[iron]

reading further it sounds like this could take days? ... I just need to reset the email on file

[iron]

Having the same issue can't get into selfcare

Email reset doesn't work can't create new login

Someone PLEASE HELP

[cabcabsboss]

Yeah it doesn't help now since I asked over 3 months ago and lost both of my numbers.

[Triguy]

You should contact a moderator for assistance.

Moderator wait time is up to 48-73 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[DonnaPeart]

I’ve been trying to reset my password since last year and although I request reset via email, the reset is never sent to me. Please help

[NDesai]

@cabcabsboss You can reset your password as long as you know the answer to the security question: https://selfserve.publicmobile.ca/forgot-password/

If not, you will have to wait for moderators to reset it for you. 

[cabcabsboss]

I gave the account to my cousin. The email address WAS 1 of mine. I forgot the password and had lost my email account. So my cousin and I both do not know the password. He puts money on the account via 611.

[Alex888]

Did your plan get suspended? If you stop renewing your service you only have 90 days from the day your service ended to renew it, or your account is closed.

[popping · Accepted solution]

---

@cabcabsboss wrote:

I no longer have access to my email account. HOW can I get the email and password reset?

---

Send a private message to moderator to change your email address and reset you password.

Moderator wait time is up to 48 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437