Can’t recieve a text to confirm my identity

[Oly2]

I  can’t receive the text to confirm my identity because the phone I am trying to set up is for someone with dementia and has no texting capabilities…can the code be sent to the email?

[Oly2]

Nope ..it just resends code without any options to change to email..I will try to log a ticket

[softech]

@Oly2 

the first text confirmation might not be able to changed to email, but you can try

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

If the workaround does not help,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there