Can't received calls or texts

[yodasamarai]

Can't received calls or texts

[iamjuliusx]

can i get that number as well please. same issue!

[hTideGnow]

Hi @yodasamarai call the porting team, it looks like stuck port 

[yodasamarai]

Tried rebooting, reset network settings, re-installed SIM card.  Tried SIM in another phone.  Still cannot receive calls or texts.

[hTideGnow]

Hi @yodasamarai you ever able to receive calls on the PM sim with the ported number?  It sounds like the port was not completed.   Call porting team to confirm, will send yuu the number to your Community inbox

[yodasamarai]

I am new customer a week ago.  Ported number over at that time.  Phone was working good then.  Today, I cannot receive calls or texts.  Can call out though.

[Dunkman]

@yodasamarai 

More details would be helpful.  

Are you a new customer?  Did you port over your number?  If so, how long ago did you start port request. 

Was about outing calls or texts?

Data? 

[JK8]

@yodasamarai 

Log into self service and see if your plan is Active? Try rebooting, resetting network settings, reinstalling SIM card. Also try sim in another unlocked phone to see if it is an account vs phone issue.

[Handy1]

@yodasamarai  there been issues with this over last few days reach out to support 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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