Can't purchase add ons...

[Edsport]

Been trying for hours to buy Canada wide add on minutes but keeps getting error message that it can't be done right now...

[RavingRaven]

@Sansan 

The $5 Canada wide minutes add on cannot be bought using 611.

@Edsport

Buying a voucher will allow the purchase of the add on. Try muskbird.com for an online voucher purchase of only $5. The surcharge is minimal. Or you can ask an agent to make the purchase for you.

[softech]

@Edsport try the free workarounds suggested above for now

or try voucher workarounds if you really need the add-on urgently 

[Handy1]

@Edsport Then use the direct link in last my last reply to submit ticket with support 

[Edsport]

Been trying for hours and an hour have passed between attempts...

[Handy1]

@Edsport  Yes I believe the cards fine . I say to wait one full hour because to many failed attempts and the site block the card and lock you out for an hour so try in one full hour . You can also submit ticket with support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Edsport]

I tried adding funds by clicking on "Add funds using credit card/debit card. Same message.
My credit do work because i tested it on other sites and no problems making a purchase and i called credit card company and no lock on card...

[Handy1]

@Edsport  I would suggest waiting one full hour and try again with different browser or try the app instead 

[Edsport]

Had no trouble purchasing it before. I just tried with a different browser and same message.
Sorry, we’re not able to process this request at this time. Please try again later.

[Sansan]

If the website is not working I belive you can also purchase by call *611 from your phone. 

[softech]

@Edsport 

for workarounds before you can buy the add-on, download and use VoIP app TextNow to make the calls

Or you can load money using voucher and then buy add-on after voucher money added to My Account. Get voucher from SDM/711/Shell/London Drug and load voucher using *611

[Handy1]

@Edsport  Been a few issues about this today might just be the site . But first try clearing web browser cache and cookies and try again incognito / private mode or from another device even try the app also . See if that helps