Can’t make a phone call

[Nana8]

I only can receive the phone call message, but I can’t call the same number back as it continue has error message: your phone is not activate on the network. Anyone knows why? Thanks 

[hTideGnow]

HI @Nana8 

can you tell us if this is new activation? 

if new activation, It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call