Can't make a payment

[stang123]

Hi,

I am having trouble making a payment. Whenever I click submit, it says that I have enough funds available to my current balance. 

Thanks

[vangeroo]

yes me too!  I had to update my payment method...and then choose specified amount and pay it to get it reactivated.

[vangeroo]

I had the same problem.  I think autopay option was blocking me paying manually.  instead of amount in full option I chose specified amount on payment page and that seemed to work.  I also sent in a ticket and got moderator support.

[darlicious]

@stang123 

Do you have enough funds in your balance to cover your plan amount? If not choose "other" amount and enter the difference in funds owing.

[stang123]

Yes it says the account is suspended due to insufficient funds.

[dabr · Accepted solution]

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@stang123 wrote:

Hi,

I am having trouble making a payment. Whenever I click submit, it says that I have enough funds available to my current balance. 

Thanks

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@stang123   Try clearing your cache/cookies and use incognito/privacy mode on a new browser when retrying.   You can also wait another hour before retrying.  You may need to click the Reactivate option a couple of times too.

Is the account showing suspended or autopay didn't work?  If paying by vouchers, sometimes they can take a few hours before the funds on those become available.