Can't login to my account

[SaeedehL]

Hi, 

I can't log in to My Account. Tried several times and changed the password, but still, get the error "Email or password is incorrect. Please try again, or reset password."

I want to cancel a plan that I added by mistake ( replied YES to a message from Public Mobile) so need to log in ASAP. Any idea regarding this? 

Thanks

[Meow]

If you really have to change password you should wait 15-20 min to try to log in again. Usually it is NOT needed to change password as web page might be off.

First remedy should be: Try using different browser. Try Incognito mode. Clear browser’s cache. Use computer not phone to log in.

[K89]

I was having trouble logging into my account as well, except it was giving me a page expired notification. What I discovered is that after I selected my username and had the password in, I should not click Sign In but rather just let it go to the next page itself. Sometimes I have to put the username and password in again. I can always successfully log in then.

[Tapper22]

I would definitely open a TICKET. I know from experience that I was able to the help I needed by having a ticket opened. Be persistent but patient. 

[softech]

@SaeedehLyis since you tried to reset password and unable to so so, please open ticket with PM support 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there