Error "Not registered on network"

[sinhle]

I moved from Freedom to Public since last Friday, November 4. I found I did one thing wrong that I did not send "YES" answer to message from Freedom simm after inserted Public simm.  Since then, I had intermittent issue with texting/calling.   "Not registered on network" is the message.  I got help yesterday from Public tech support (inserted Freedom simm back and replied with "YES" on the message.  I received the confirmation that my phone has moved successfully to Public mobile.

But, when using my phone this morning, I experienced same issue when texting or calling - message indicated that my phone is "Not registered on network"  - Please help.  

[BKNS27]

@sinhle 

Try booting your phone by powering off by hold down the power button then power back on with the PM SIM in the phone.

If that didn’t work then contact a CS_Agent via SIMon Chatbot or private message them.

[Meow]

It looks like porting was not successful. Most likely your SIM requires provisioning. Sometimes putting SIM in another phone will accomplish that. If you do not have other phone handy, ask agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[softech]

@sinhle 

 "Not registered to network " is a sim provisioning issue.  Look like the sim was not properly setup on the backup.  

But first, try to reseat the sim card once.  Turn off the phone, then take sim out for a minute before putting it back and power up

If still not working , please open ticket with PM support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there