Can't login to my account

[quilterjoy24]

Hi,

I can't get in to my account, I have tried re-setting my password but it still won't let me in. What can I try?

[Timer]

@quilterjoy24 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

 then  Reset Password

after change password successfully close all browser and one page inPrivate mode, To Login Page

[will13am]

@quilterjoy24 , you could try using incognito mode on your browser.  

[quilterjoy24]

I appreciate your help

[quilterjoy24]

Thank you

[Meow]

Try different browser before starting to reset passwords.

Try incognito/private mode. Clean cache. Use computer not phone to log in.

If everything fails, contact agent.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[hTideGnow · Accepted solution]

HI @quilterjoy24 

if you already tried Reset Password and fails, please open ticket with CS agent and they will reset it for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437