Can't login or reset password.

[Dune_Epsilon]

I need help. I'm not getting the email to rest the password and every time I try to get the verification through text it won't send. I need help!

[softech]

@Dune_Epsilon if your account is active, getting 2FA by Sms should work 

And you check your email spam folder?

if you really cannot find the 2FA code and need help, open ticket with PM support

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1 · Accepted solution]

@Dune_Epsilon  get help from support to access your account 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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