Can't log into my self serve "forgot password" gives error

[kingrat]

@CS_Agent i want to get on the new plan, self serve gives me an error when i try to retreive my password please help! i've been a customer forever but i'll have to leave the service if i can't get this resolved

zzzz@gmail.com

647yyyxxxx

[will13am]

@kingrat, the password reset feature is broken.  You will need to reach out to the moderator team to complete the password reset.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.  BTW, please do not post personal information in the public forum.  I am going to edit your personal information.