06-21-2023 08:30 PM - last edited on 06-22-2023 11:07 AM by Oana_S
i can't sign in without a 6 digit pin sent to my phone number of my esim that never was successfully installed on my phone. I'm trying to figure out what to do about that but its hard when every way I can access my account is with the 6 digit verification sent to my number I don't have access too
If you can help please email XXXXXX@XXXXX. XX
Solved! Go to Solution.
06-21-2023 08:56 PM
The eSIM QR code was sent to your registered email. You need to scan the QR code to complete the activation.
Here is more detail on how: https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Include...
06-21-2023 08:34 PM
@amiuareume first, we are just customers here trying to help. This is an open forum, for your own protection, remove your email address. Click the down arrow and click Edit Message
did you get to the eSIM installation step Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone
Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once. i
If it still does not connect, click Reset All Networks on your phone and it will work. (Please note that Reeset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)
if it still does not work, please open ticket with PM support