Can't log in

[bikerider334343]

I have an account that was created a few years ago and that contains a plus symbol in the email.

For example, text+text@gmail.com

I can no longer log in even though I'm using the same email and the correct password. 

The error I get is "unknown request failure".

[Dunkman · Accepted solution]

@bikerider334343 

Have you set up Eversafe Login before?  

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

The website is also finicky.  You can try a different web browser, clear cache or incognito mode. 

[Meow]

Did you try to use computer and clean browser, incognito mode?