Can't log in
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04-30-2024 08:04 AM - last edited on 04-30-2024 08:08 AM by softech
I have 4 accounts in my name. Myself and 3 children. Needed to update credit card. 3 went ok, can't log into one. Tried the app. Tried other devices. Tried changing password. Keeps asking to enter new password then locks we out. This is going on for a month. Asked for help here, did all that was suggested. The account has some credit but will soon be shut off unless I update credit card info. Account info.
***@***
Phone###-###-####
Can an admin please help? Thank you.
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04-30-2024 06:24 PM
Thank you for trying to assist, I tried all the suggestions and just ended up sending a private message and hopefully someone gets back to me in a timely manner.
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04-30-2024 09:15 AM
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04-30-2024 09:13 AM
Thanks, I was finally able to log in. All solved.
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04-30-2024 08:10 AM
I tried incognito, no luck.
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04-30-2024 08:07 AM - edited 04-30-2024 08:09 AM
please try using browser with Incognito mode to change the password and login , see if that helps
if not, support can help:
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there