Can't complete activation because the region dropdown is empty (for a new number)

[pgb]

Hi there,

I can't complete the activation because the region dropdown is empty (for a new number). I tried with several browsers but always the same result. 

Can anybody help?

Thanks

G

[kl25]

glad it worked!

[pgb]

I had to use my job address, and it worked! This is ridiculous but it worked. I changed it back after registration.

Thanks!

[kl25 · Accepted solution]

figured out a solution after trying for 2 days. 

so i used my current address with a short form and the long form of my first name, didn't work, (it's a condo in downtown toronto). however, my girlfriend lives in the next building and it worked for her last week when i signed her up. 

i tried every other tricks advised. different browser, clear cache, even different computer. none worked. 

then i decided to use my folks' address in markham, worked with the short form of my first name but not the long form. 

Spoiler

[pgb]

Definitely not a browser issue.

I've tried Chrome, Firefox, Safari and IE on various versions of Mac OS/X, iOS and Windows on 3 different computers and 1 iPhone.

I'm pretty convinced that there's something related to my data.

[mohammedessam]

I just made a new activation for my brother today around 6:00 pm

Try different browser

[pgb]

This is absolutely ridiculous, it doesn't work no matter how I try. There must be something about my various data combinations (name, address, etc.) that makes it fail for no reason (actually a bug, but still).

I'm at loss of words.

Moderators?

@Mary_M @Shazia_K @Saray_O ?

[pgb]

No luck, it doesn't work, regardless of the combinations of abbreviations that I try to use, computers, browsers, cache status.

I guess no publicmobile for me. 😞

[pgb]

> if you have long name(s) shorten them

You mean my first/last name? The name of my city (eg: Mississauga)?

[Luddite]

@swz5005 Also try:

- turning off any popup/ad blocker, and

- if you have long name(s) shorten them.

DO NOT transfer a number during activation; review this post:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m...

[swz5005]

Have you tried different browser?

It seems right now, alot of people trying to catch the promotion before it ends so it's most likely over loading the system.

[pgb]

I guess I'll try again later... 😞

[jgorman]

Clear your browser.

[neilselden]

Hi,

This is a known issue.

The recommended fix is to clear your browser's cache and try again.

Hope this helps,

Neil