Can’t change plan

[123abc321]

Hii so I’m trying to change my mom’s phone plan but we can’t remember what email the account is made on therefore I can’t login and change the plan. What do I do? 

[cellphoneuser1]

@123abc321 Open ticket with https://publicmobile.ca.ada.support/chat

[gpixel · Accepted solution]

@123abc321 contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

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