Can't change my plan

[romeo_papa204]

Hello, I'm trying to change my plan from:

- 90 Days

- Unlimited Provincial Talk

- Unlimited text

- 3GB of data

- $111

To

- 90 Days

- Unlimited provincial talk

- Unlimited text

- $106

Everytime I try and change the account to apply on my next billing cycle I get "Sorry! We weren't able to process your request. Please try again later." I even went as far to top up my account but still no go 😞 

What am I doing wrong?

[Shazia_K]

Hello @romeo_papa204, 

Sorry about this, 

Please send me a private message with your Public Mobile phone number so that I can help. 

Thanks,

Shazia

[Watoko]

Weird, looks like you've done everything that I would have done + suggestions from @stonechucker. It could be a system issue temporarily, so you could try tomorrow morning? If it still doesn't work you might need the assistance of a mod for them to make the backend change for you. 

Tagging a mod @Shazia_K for you to respond in the morning. If no response, try sending a private message.

[stonechucker]

WOW, that isn't helpful at all 😞

How about turning off ad lockers, pop up blockers, etc??

Must admit, I'm grasping at straws here.

[romeo_papa204]

Cleared my browser cache, tried IE, Chrome and Firefox rebooted my machine and even tried a different PC still getting the same message "Sorry! We weren't able to process your request. Please try again later."

[stonechucker]

I would suggest to sign out, clear your cache, and close the browser.

Next, restart your browser, and sign in, and try again.

Failing this, try another browser.