I am new to PM. I activated my sim, I could not make any calls.

[karguru]

I am new to PM. I activated my sim, I could not make any calls.

[Martin]

Hi!

I'm out of ideas. I leave you in Cyber's capable hands.

I wish you success ASAP.

[ChristinaAnneM]

@Martin

The tech rep entered the correct number, its in my account. 

[Martin]

Hi!

Unless you entered your new SIM number, which you didn't do, and, unless the tech rep entered the number, and that's unknown to us, then it's quite possible that your new number is NOT in your account, thus the reason for no network connection.

[Cyber]

@ChristinaAnneM,

Can you please login to your self serve account here

Then click on this link : https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

You should see :

Please enter number of your new SIM below to change your SIM Card

Current SIM Card Number  ***************1234

New SIM Card Number

[ChristinaAnneM]

When I tried to do that, it brought me to a page a new customer should see so, I called them & 2 made sure the SIM card number was correct. When I asked about the message that stated their "Network Issue" no one would answer so, no one there was very helpful. 

[Martin]

Hello,

Did you access your online account, and register the number of your SIM card? Even if you did, can you recheck the number to ensure that it is correct?

[ChristinaAnneM]

@Martin

PM did recieve it, I did talk to a specialist...talked to several and no one was very helpful and the last one put me on hold for 1/2 hour & then just hung up. 

[Cyber]

@ChristinaAnneM,

Once your issue is solved, you can ask compensation for days without service.

[Martin]

Hi,

I apologize to you for my presumptuous statement.

Until PM receives your web form, a tech specialist won't know that you have a problem, and what it is. When a specialist contacts you, ask him/her what the exact nature of the problem is.

I wish you success in having your problem resolved ASAP.

Cheers.

[Cyber]

@ChristinaAnneM,

I suggest you to send an email and ask them to escalate your issue to a Network specialist.

[ChristinaAnneM]

@Cyber

No, I cannot try the SIM on anyone's phone. I called PM to have it activated so, it was added to my account. There are several on their FB page that have messaged me & they are having the same problem so, we all have a problem with SIM or phone? Again, when I call PM, they have a message saying they are experiencing network issues, if that is the case, let us know something! If its not going to be fixed anytime soon, they should give me my $ back as I just paid for my month last week. I will need that $ to go elsewhere if they cannot fix this asap.

[Cyber]

@ChristinaAnneM,

Are you able to try your SIM card on a friend unlocked or locked Telus/Koodo cell phone ?

The problem could be your phone.

Be sure to use the SIM card that is configured in your self serve account.

[ChristinaAnneM]

@Martin

When I became a customer, it was before Telus bought them so, I did NOT know. But if the issue is on their end, why can't they inform us of anything? They keep saying its my SIM, Obviously its not. If they would have told me this issue could last a while, I could have arranged to maybe borrow a phone, but now its too late. All I want is to know when I will have a working phone. If it won't be anytime soon, I need to know.

[Martin]

Hello,

PM is building itself from the ground up, to become a fully automated site. Even FedEx is not fully automated.

There is no conspiracy of silence at play. The site is in Beta, and problems will occur until resolved.

Without wishing to throw it in your face, when you became a customer, you knew that PM was in Beta.

[Cyber]

@ChristinaAnneM,

Public Mobile is in BETA.

BETA mean that an application or system is UNSTABLE.

This is why you receive 10$ off on your plan for the next 12 months.

[ChristinaAnneM]

@Cyber

I spoke to 5 people when I called from a payphone. The person who runs their FB page sent me a new SIM express by FedEx, it was here in under 24hrs, talked to someone through email. I have serious eye problems (had cornea transplants) and am visually impaired & NEED to have a working phone which is why they sent the new SIM so fast, but I still have the same issue so, its Obviously not the SIM, PM are having some problems. I'm not the only one. Why can't they post something about it & let us know what the hell is going on!?

[Cyber]

@ChristinaAnneM,

Staff do not reply to email during the weekend. Did you get an answer to your email ?

[ChristinaAnneM]

@Cyber

Yes, I know. Like I said, I've done all of that. No one is helping at all. 

[Cyber]

@karguru,

@ChristinaAnneM,

For any calling problem, you simply have to send an email to Public Mobile.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "Technical Issues"

  - Choose "Calling and Text Messaging"

  - Choose "Voice calls not working"

  - Choose "The problem affects all my calls"

  - Choose "My phone is receiving a signal"

  - Choose "I believe my account is paid and up to date"

  - Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

[ChristinaAnneM]

Its obvious PM is having some major issues, why won't they address it at all? New sim card won't connect, old one won't. I paid my bill, only had my phone 9-10 months & bought it at a PM store before they closed all of them. Why don't they just inform us of what the problem really is. 

[Cyber]

@karguru,

Did you try to reboot your phone ?

On new activation, it could take up to 60 minutes before your service is activated.