Can't call out or receive calls

[crosbyoverovi]

Call drops right away when I try calling out and when calling my phone it goes right to voicemail. I think I have had this problem right after my phone was reset. Is this a problem with the SIM card?

[crosbyoverovi]

Thanks so much for this suggestion, that fixed the issue. I actually didn't need to change to 3G but instead just clicked on Public Mobile of the available networks that were showing and that solved my issue.

[hTideGnow · Accepted solution]

Hi @crosbyoverovi  ,  it was working good before?

try changing the network to 3G Only and see if any better.

[crosbyoverovi]

Yes SMS works fine.

[Yummy]

Does SMS works? (send/receive)

Maybe there is local service outage (but too small to be reported on web site).

Ideally, try your SIM in different phone or see if somebody close by you uses PM service and if it works...

[Anonymous]

@crosbyoverovi 

try to do troubleshoot your device,

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, let them check it out your line and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[crosbyoverovi]

OK, will give that a try, thank you.

[hairbag1]

---

@crosbyoverovi wrote:

I restarted it a few days ago.

Plan is active.

---

If possible, try the sim in an unlocked phone. If the problem clears up...you'll know the phone is the problem, not the sim.

[crosbyoverovi]

I restarted it a few days ago.

Plan is active.

[hairbag1]

---

@crosbyoverovi wrote:

Call drops right away when I try calling out and when calling my phone it goes right to voicemail. I think I have had this problem right after my phone was reset. Is this a problem with the SIM card?

---

Try restarting your phone.

Try the sim in a different phone, if one is available.

Log in to your account...is plan Active ?