Community

Christa77 · ‎03-30-2023

I can’t send or receive calls. Says 6um1. I have tried everything

Meow · ‎03-30-2023

Were you able to send/receive calls ever or this is sudden issue?

Any chance to try SIM in another phone or different SIM in your phone to eliminate phone hardware issue?

hairbag1 · ‎03-30-2023

does your phone have dual sim slots ? If so, power down and remove sim to the other slot...then power up.

See if that helps.

softech · ‎03-30-2023

There has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Can’t call or receive calls