cancel
Showing results for 
Search instead for 
Did you mean: 

duplicate number

Sivam
Great Neighbour / Super Voisin

I bought the sim from Publicmobile.ca and chose a number from the numbers given from the publicmobile.  When I call from my phone, it is working. When someone calls me, the call is going to someone else. It looks like, someone has the same number. I am unable to log in to my accont, because I can't receive the Eversfe number.

3 REPLIES 3


@BKNS27 wrote:

@Sivam 

Did you reboot your phone by powering off then back on?

Then login to your account on the PM app.


Restarting the phone cannot possibly fix an issue of the phone number having already been assigned to someone else.

BKNS27
Mayor / Maire

@Sivam 

Did you reboot your phone by powering off then back on?

Then login to your account on the PM app.

Handy1
Mayor / Maire

@Sivam  .yes this is public mobile glitch and happens sometimes it happened to me once also . I just had to log into my account . Profile page and pick a new phone number . And you can change your number 4x for free every 30 days 

Change # on profile tabs

Handy1_0-1731465539658.jpeg

If you can’t log into by any chance get support to help you 

submit ticket with support . using the chat bubble bottom right of screen 

 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.