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Can't access verification code to gain access to account

Haseebh
Great Neighbour / Super Voisin

Lost phone, can't log into account because verification code is being sent to lost phone. How can I change the code delivery to my email. When I click resend code the only options are text or voice message. 

4 REPLIES 4

Haseebh
Great Neighbour / Super Voisin

Hey.. 

 

No i wasn't. I kept clicking a d redoing untill I started getting error message. 

HALIMACS
Mayor / Maire

@Haseebh 

Were you unable to get the code sent to your email?

Handy1
Mayor / Maire

@Haseebh  Please submit ticket with support to help if you cannot get code sent to email 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

HALIMACS
Mayor / Maire

@Haseebh 

Try tapping "resend code" a few times.

The option to send to e-mail should eventually be provided.

To seek customer support assistance, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

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