@CS_Agent

[Carin1]

 

@CS_Agent

It’s not accepting my new credit card. 

[softech]

@computergeek541 

true, but there was a post talked about name issue.  The guy had card update issue, but once he  changed his long name  to initials and it works, so I wonder if anything changed

Also there was another one about address (which does not apply here as activation has no address entered yet), the guy has a PO box # on the address and payment "oops" all the time until it was removed

So, I wonder if PM has some internal check with name (and possibly address) for adding any card to the system.

[computergeek541]

@softech 

The name on the Public Mobile account doesn't need to match that of the name of the credit card. Over the years, I have used the same credit card on different accounts.

[softech]

@Carin1 

is the name you use for PM account matches the name on the credit card?  On the other hand, if it is a long  name, maybe you need to shorten it with initials

do yoou have another credit card to use for the activation?

[Carin1]

I am using a Canadian Credit Card and entering the correct postal code. 
still I’m getting an error message. 

[Priority]

Also have you tried adding funds to your Account using the ChatBot?

[Priority]

Make sure the Postal Code you are putting in match the exact one on that credit cards statements and billing address, otherwise payment will not go through. 

[DennyCrane]

"please wish at least a full hour before trying"

I wish I may, I wish I might, be able to pay for my cell service tonight.

😜

[softech]

@Carin1 please wish at least a full hour before trying

Also, confirm your have a Canadian or US issued  Credit or Debit card

Make sure address and postal code entered correctly