07-20-2023 12:24 AM
07-20-2023 09:23 AM - edited 07-20-2023 09:23 AM
true, but there was a post talked about name issue. The guy had card update issue, but once he changed his long name to initials and it works, so I wonder if anything changed
Also there was another one about address (which does not apply here as activation has no address entered yet), the guy has a PO box # on the address and payment "oops" all the time until it was removed
So, I wonder if PM has some internal check with name (and possibly address) for adding any card to the system.
07-20-2023 09:16 AM
The name on the Public Mobile account doesn't need to match that of the name of the credit card. Over the years, I have used the same credit card on different accounts.
07-20-2023 08:24 AM
is the name you use for PM account matches the name on the credit card? On the other hand, if it is a long name, maybe you need to shorten it with initials
do yoou have another credit card to use for the activation?
07-20-2023 05:42 AM
I am using a Canadian Credit Card and entering the correct postal code.
still I’m getting an error message.
07-20-2023 02:44 AM
Also have you tried adding funds to your Account using the ChatBot?
07-20-2023 02:44 AM
Make sure the Postal Code you are putting in match the exact one on that credit cards statements and billing address, otherwise payment will not go through.
07-20-2023 01:07 AM
"please wish at least a full hour before trying"
I wish I may, I wish I might, be able to pay for my cell service tonight.
😜
07-20-2023 12:46 AM
@Carin1 please wish at least a full hour before trying
Also, confirm your have a Canadian or US issued Credit or Debit card
Make sure address and postal code entered correctly