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Can't access text or code

Sweetp131
Good Citizen / Bon Citoyen

Hello both my previous service and Eversafe are sending codes to my phone, but my phone is being transferred so I can't access anything to sign in and activate my service. Help!

9 REPLIES 9

hi @Damseldunbar 

every case can be unique.  can you explain what error you got?

you cannot receive PM's 2FA so you cannot login My Account? Did you just setup PM account? your service work and just cannot login? Or you cannot login to complete the activation?

 

Damseldunbar
Great Neighbour / Super Voisin

Did you ever figure this out? 

Phil_Adelphus
Mayor / Maire

@Sweetp131   If still not working submit a ticket with customer service at the chat icon bottom right of this page.

Sweetp131
Good Citizen / Bon Citoyen

Clearing cache did not work. Still leads to this page, tried through community account and there is still no option for EverSafe to change to email for my 2FA. Worried that Bell will not cancel as they've asked me to verify my cancelation as well by text. 

Click on Confirm for full access.

If you are still having issues, go into your settings, applications, find the PM app and clear the cache. Then log back in and see if that fixes it and let's you move on to the next round.

Sweetp131
Good Citizen / Bon Citoyen

Screenshot_20240525_212901_Chrome.jpg

 see the above

Sweetp131
Good Citizen / Bon Citoyen

It is still leading me in circles. I can do the code to email, however even after providing the right code it sends me back to the Ever Safe, with no option to change to email over text so I can't get in. 

BKNS27
Mayor / Maire

@Sweetp131 

Just click on Resend Code/Didn’t Receive Code then you have the option to send the 2FA code by email.

Chalupa_Batman
Mayor / Maire

Please click on Didn't Get Code? And there should be a email option to send.

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