Can't access my account

[Zeekphone]

Want to change my plan but can't access my account to do so. Also can't find a phone number for your customer support.

[RossN]

@Zeekphone hi there is no phone number to call if you need to reset your account 

if you can’t get in, contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Yummy]

PM has no phone nor live support.

Everything is done through personal mail at Community.

If you cannot access your account, did you forget password? Forgot email? Try password recovery if you know email but not password.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[MrSpock · Accepted solution]

@Zeekphone  hi all customer support is online if you can't access your acount

you will need a customer service agent

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[hairbag1]

No phone in support here. Log in to your account / Change Plan ...then make your selection as Change Plan Now or Change on next renewal.