Can't access my account.

[Billy47]

Have verified all info, reset phone and all other suggestions. Still not able to get there even though things have changed somewhat after the above actions. Right now, can't even get my account to highlight. It's treating me like a possible new user. Have been with public mobile for years and have never had a problem. I only access it every few months. WTH?

[Terryscell]

Have you tried "Forgot Password"?

[Chalupa_Batman]

Hey @Billy47 

Question, when was the last time you successfully logged into your account online?

[softech]

@Billy47 so, you tried using both app and browser to access account and same result?? but your PM service without problem??

you will need to ask support to check for you.  Message them 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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