5 hours ago
First my OTP code goes to my email, once I enter it to get full access, the system ask for another OTP code but this time it goes to another number to which I don’t have access to (perhaps CS created to help me transfer my actual cell number to PM)
And it is not giving me option to change it like “”Send to my email”.
As a result I don’t have access to my account and have not been able to transfer my phone (which I have already paid for ) to PM for over two weeks now)
I have created ticket earlier but I am not getting prompt assistance/ guidance from CS so far.
Requesting them again to please email or text/ call on my actual cell number not the one you created and help me transfer my cell number . Thanks
4 hours ago
@Misty1 you need to wait for agents reply ,
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage