Can receive but cannot dial none Public Mobile numbers

[bezman]

Hello,

I created a ticket but I thought I would ask the question here too. 

when I dial a none PM number the phone just hangs up.  No dial tone, no busy signal.  When I dialed a PM number, it goes straight to voice mail.  I assume the phone I dialed was off.   I can still receive calls.  I do have a work cell phone that is on Bell.   Same thing happens with landlines.  If they call I can pickup, if I call them, the line drops. 

I am on the $15 plan with lots of minutes left and I have extra 500 minute just in case..  My account shows active.  

Resetting of my phone didn't fix anything.  

[cgazzard]

Thanks for the update!

[softech]

Thanks @bezman  for confirming.  

it is now posted on Telus status page as well

[bezman · Accepted solution]

Looks like a Pm issue.  This is what I got from support

Hi bezman, There has been a confirmed network issue for British Columbia regarding the outgoing calls. I will report this to our technical team and once the issue is fixed, you be able to make outgoing calls. I remain at your disposal. Have a lovely day! Respectfully yours,

[PM is always late acknowledging outages .......... Luddite]

[bezman]

I am too talking to an agent.  They had me try dialing using these methods.  none worked for none public mobile phones. 

• 10-digit number
• 1+10-digit number
• #31#1+10-digit number

[cgazzard]

I'm also receiving calls no problem and can call another PM phone no problem. He's in the same area without any issues today. Text messages are also not a problem. Talking to an agent now

[bezman]

I also can dial and talk to PM cell phones.  Which makes this more interesting.  I called a buddy in Alberta and they were able to answer.  This is using my moto G7 phone. 

[bezman]

that's what I thought about VolTE.  I initially though about the phone issue but then how come I can receive calls and send text messages?

Also when I call a PM cell phone it goes straight to voice mail and I can hear the voice mail message.  Now I can't confirm if that cell phone is off/on.  For all other calls it just drops the line. 

[softech]

So, it could be a phone issue since your Samsung J3 works.

VoLTE would have no use on PM as PM only using 3G for voice 

[bezman]

@softech I am in Vancouver BC.  My phone is Moto G7.  I tried it on Samsung J3 Mission (unlocked from USA) and it works.  

I went into safe mode in Moto G7 and it still doesn't work. I am on 3g proffered Network type.  Turned off/on VolTE but still no go. 

[cgazzard]

Lethbridge, AB. on an iPhone X. I've always been on 3G.

[bezman]

must not be happening to everyone.  I have a friend in Alberta who says it is working for her.  And for me it is working on an older phone but  the new one.  

[softech]

@bezman  which area you are in? Province and city?

@bezman  @cgazzard   What kind of phone do you have? brands and model?  Try to change to 3G Only (or WCDMA) on your phone and see if it helps

[cgazzard]

I'm having the same issues in Alberta. Must be an issue on their side.

[bezman]

interesting as I took the sim to another phone and it worked.  Now that you posted this, I am having second thoughts.  I thought it was the phone.  I have a moto G7.  The second phone is a Samsung j3 mission. 

[mpfoodie_13]

Hi,

I'm in the same boat here! Resetting did not do anything either.  I does the same for 2 others on Public Mobile. No dial tone, no busy signal, just hangs up, even when calling other non Public Mobile numbers. 

We are on the 25$ plan with unlimited minutes in Greater Moncton, New Brunswick.

[bezman]

what is happening at PM?

I did get someone to respond

[0PX9O4]

@bezman 

I would wait for an agent to respond to that ticket. It may be a while before you hear back, given all that is happening today at PM.