01-24-2022 11:18 AM
Hello,
I created a ticket but I thought I would ask the question here too.
when I dial a none PM number the phone just hangs up. No dial tone, no busy signal. When I dialed a PM number, it goes straight to voice mail. I assume the phone I dialed was off. I can still receive calls. I do have a work cell phone that is on Bell. Same thing happens with landlines. If they call I can pickup, if I call them, the line drops.
I am on the $15 plan with lots of minutes left and I have extra 500 minute just in case.. My account shows active.
Resetting of my phone didn't fix anything.
Solved! Go to Solution.
01-24-2022 02:39 PM
Thanks for the update!
01-24-2022 02:05 PM
01-24-2022 01:57 PM - last edited on 02-03-2022 08:17 PM by Luddite
Looks like a Pm issue. This is what I got from support
Hi bezman, There has been a confirmed network issue for British Columbia regarding the outgoing calls. I will report this to our technical team and once the issue is fixed, you be able to make outgoing calls. I remain at your disposal. Have a lovely day! Respectfully yours,
[PM is always late acknowledging outages .......... Luddite]
01-24-2022 01:25 PM
I am too talking to an agent. They had me try dialing using these methods. none worked for none public mobile phones.
01-24-2022 12:57 PM
I'm also receiving calls no problem and can call another PM phone no problem. He's in the same area without any issues today. Text messages are also not a problem. Talking to an agent now
01-24-2022 12:35 PM
I also can dial and talk to PM cell phones. Which makes this more interesting. I called a buddy in Alberta and they were able to answer. This is using my moto G7 phone.
01-24-2022 12:29 PM
that's what I thought about VolTE. I initially though about the phone issue but then how come I can receive calls and send text messages?
Also when I call a PM cell phone it goes straight to voice mail and I can hear the voice mail message. Now I can't confirm if that cell phone is off/on. For all other calls it just drops the line.
01-24-2022 12:17 PM
So, it could be a phone issue since your Samsung J3 works.
VoLTE would have no use on PM as PM only using 3G for voice
01-24-2022 12:15 PM
@softech I am in Vancouver BC. My phone is Moto G7. I tried it on Samsung J3 Mission (unlocked from USA) and it works.
I went into safe mode in Moto G7 and it still doesn't work. I am on 3g proffered Network type. Turned off/on VolTE but still no go.
01-24-2022 12:14 PM
Lethbridge, AB. on an iPhone X. I've always been on 3G.
01-24-2022 12:12 PM
must not be happening to everyone. I have a friend in Alberta who says it is working for her. And for me it is working on an older phone but the new one.
01-24-2022 12:11 PM - edited 01-24-2022 12:12 PM
01-24-2022 12:10 PM
I'm having the same issues in Alberta. Must be an issue on their side.
01-24-2022 11:55 AM
interesting as I took the sim to another phone and it worked. Now that you posted this, I am having second thoughts. I thought it was the phone. I have a moto G7. The second phone is a Samsung j3 mission.
01-24-2022 11:50 AM
Hi,
I'm in the same boat here! Resetting did not do anything either. I does the same for 2 others on Public Mobile. No dial tone, no busy signal, just hangs up, even when calling other non Public Mobile numbers.
We are on the 25$ plan with unlimited minutes in Greater Moncton, New Brunswick.
01-24-2022 11:21 AM
what is happening at PM?
I did get someone to respond
01-24-2022 11:19 AM
I would wait for an agent to respond to that ticket. It may be a while before you hear back, given all that is happening today at PM.