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Can not receive text message while I am on a call

zyiting
Great Neighbour / Super Voisin

Hi I am not able to receive text message while I am on a call. I am using iPhone 13.

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @zyiting 

this issue should only be seen when using 2G, which PM does not have 2G

try Reboot phone and then Reset network settings

 

samsunga31
Model Citizen / Citoyen Modèle

This issue on an iPhone 13 can often be fixed by toggling Airplane Mode, restarting the phone, checking iMessage settings, and ensuring your network connections and carrier settings are up to date. If that doesn't work, ensure MMS and Group Messaging are enabled, update your iOS, and check your carrier settings. Finally, reset network settings, as this can resolve underlying connectivity issues. 

If the problem continues after resetting network settings, contact pm by creating a ticket using the chatbot or direct message for further assistance with the next steps. Their reply will be HERE in your mailbox.

 

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